Log incidents and near misses (with RIDDOR flagging)
Pro and above
Open the Incident & Near-Miss Log on your project: it's the Incidents project tab, sitting next to Site Diary. On a phone, tap the Project menu bar at the top of the project and pick Incidents — you'll find it under Sections, not down in More in this project. On a site supervisor login it's one of your four tabs.
There's also a shortcut on the project's Documents tab.
Record it when it happens — timestamped and project-linked, so if the HSE ever asks, you've got a proper audit trail.
Check an unconfirmed mobile save
On the mobile incident form, choose Cancel, then Check list. The app refreshes the incident list before leaving and keeps the saved attempt. If that check fails, it keeps you on the form with recovery intact. An empty list also has a Refresh button.
A refreshed list cannot prove whether the earlier attempt saved. To deliberately replace its recovery, choose Start a new attempt, Check list first, then Start new. This clears that saved attempt and may allow a duplicate, so inspect the records carefully.
Retry needs a current server check. If its time cannot be verified or the conservative 30-day replay window has elapsed, the app does not send another create. Keep the saved details and resolve the result by checking the project records. If local storage is unavailable, use Retry local recovery; a storage failure never counts as a successful save or clear.
Log an incident
Click Log an Incident / Near Miss to open the form.
Record when, where, the type and severity, who was involved and what happened.
Types: Near Miss (default), Injury, Dangerous Occurrence, Damage. Include the cause in the description — it also drives the automatic RIDDOR check.
Add any immediate actions taken, then click Log Incident.
If RIDDOR may apply
Flagged incidents show a red ⚠ RIDDOR may apply banner with the reason and deadline (for example: fatal, specified injury or dangerous occurrence — notify without delay and ensure the report is received within 10 days; over-seven-day incapacity — report within 15 days), and the page summarises any unresolved flags at the top with a link to the HSE RIDDOR portal. After you've reported it, click Mark as reported to HSE — the incident then shows Reported to HSE in your records and the Audit-Ready Pack.
Frequently asked questions
How does the RIDDOR flagging work?
Automatically. A fatal or major-severity incident, a dangerous occurrence, or a description mentioning things like fractures, hospitalisation or seven-day absences gets flagged "RIDDOR may apply" with a reason and a link to HSE guidance. Check the actual legal category: a reportable dangerous occurrence or specified injury requires notification without delay and a report received within 10 days; over-seven-day incapacity has a 15-day deadline. Reporting to the HSE is still your action — once you've done it, click "Mark as reported to HSE" so the record shows it.
Should I log near misses too?
Yes — Near Miss is the default type for a reason. A logged near-miss trail shows an inspector you spot and act on hazards before they become injuries.
Can a site supervisor delete an incident?
No. Site supervisors can log and update incident evidence on their assigned projects, but the native app does not offer them permanent deletion. Incident removal is restricted to account owners and admins because the record may contain RIDDOR and audit evidence.
What if the mobile app says Save not confirmed?
On the mobile incident form, tap Retry same details to retry the saved attempt. Before sending, the app stores its details securely on this device. An unconfirmed attempt survives closing the app or an expired login; sign back into the same user, account and project with current access to recover it. Recovery never sends automatically. Deliberately signing out or switching users clears this local recovery.
What if the app says the incident changed while I was editing it?
That refusal is deliberate. If someone else saved a change to the incident after you opened it, the app will not overwrite their record — it shows "This incident changed while you were editing it. Refresh and try again", refreshes the incident, and leaves your wording on the form. Re-check the incident against their change and save again.
Which plan includes the incident log?
Pro and above, on both the website and signed-in mobile app. Accounts with retained Incident Log access and projects bought through our setup service keep it working.
Related guides
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